MORE INFORMATION!

 

DO YOU SHIP INTERNATIONALLY?

Yes!  Art is mailed via United States Postal Service by standard shipping rates.  If you would like priority mail, tracking, or extra insurance please contact me.

OH NO, I GOT IT DIRTY!

Most of my art is fairly sturdy.  If it is a hand dyed noren, framed art or silk: carefully hand wash, iron and starch.  Remount.


If it is made with antique silk:  Please do NOT place them in your washing machine or hand wash!  If you do this your piece will be ruined!  If your art is wrinkled, hang it up in a steamy room to steam the wrinkles out or use a steam iron (steam on and low heat setting).  If it is dirty, use an apparel steamer and gently brush dirt away.  Don’t get it wet!  If it needs a lot of cleaning, the best bet is to take it to a dry cleaner that specializes in delicate silk and vintage apparel.  Make sure they understand that your item is vintage silk and not colorfast.  I will not guarantee the results of any of these methods.

Please note: I do NOT guarantee the success of any cleaning method.  If you have questions, please contact me.

WHAT IS YOUR RETURN POLICY?

No refunds on any shipping.  No refunds on custom orders.


If you are not satisfied, refunds of purchase price will be made within 7 days of purchase.  After 7 days you will receive shop credit.  Please inspect your purchase immediately upon arrival.  If this product does not meet your expectations, please contact me immediately. 


Items must be returned in original condition before credit will be issued.   Please include tracking number information on returned items.


Please check measurements and details before you order. All items are carefully inspected before shipment. 


Because this has become an issue:  Sometimes people make a purchase and then discover that the item is not what they wanted or cheaper elsewhere.  If you get your purchase and want a refund, please, Please, PLEASE just contact me and arrange for a return and refund!  PLEASE do not destroy the item and tell me it arrived damaged! 

HOW LONG DOES A CUSTOM ORDER TAKE?

It depends on the size of the project.  A typical custom noren will take about one month.  Exceptionally large or complicated projects may take up to six months.

CAN YOU FRAME MY ART?

Yes!  I offer my art matted but unframed because it is easier to transport and ship.  If you would like your new artwork framed, please contact me for a custom order.  Framing will add the cost of the frame and additional shipping to your order.

SUMIRE DESIGNS

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